Privacy & GDPR

Candour Online Privacy Policy

Last updated: 09/08/2025

This Privacy Policy describes how Candour Online (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.candour-online.co.uk (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

By accessing or using any of the Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with this Policy, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational, legal, or regulatory requirements. When changes are made, we will post the updated version on the Site, update the “Last updated” date, and notify you where required by law.

How We Collect and Use Your Personal Information

We collect personal information about you from various sources to provide and improve our Services. This includes information you provide directly, data we collect automatically, and information from third parties.

In addition to the specific uses listed below, we may use your personal information to communicate with you, provide, maintain, and improve the Services, comply with legal obligations, enforce our terms and policies, and protect the rights, property, and safety of our business, users, and others.

Information We Collect Directly from You

This may include basic contact details such as your name, address, phone number, and email, order details including billing and shipping address, payment confirmation, and order history, account details such as username, password, and security questions, shopping activity including items viewed, added to cart, or added to wishlist, and customer support communications you send to us.

Some features require you to provide certain information. Without it, you may not be able to use or access those features.

Information We Collect Automatically (Cookies & Usage Data)

We automatically collect certain information about how you access and interact with the Services, including device and browser type, IP address, pages visited, actions taken, and time spent on the Site. We may also track interactions with marketing emails or ads.

We use cookies, pixels, and similar technologies to gather this data. You can manage cookies in your browser settings, but disabling them may affect site functionality. For details on Shopify’s cookies, see https://www.shopify.com/legal/cookies.

Information from Third Parties

We may receive information about you from e-commerce platforms such as Shopify, payment processors for order fulfilment, and marketing, analytics, and advertising partners. Any third-party information is treated in accordance with this Privacy Policy. We are not responsible for the accuracy of third-party data or their policies.

How We Use Your Personal Information

We use your personal information for providing products and services including processing payments, fulfilling orders, managing accounts, arranging shipping, and handling returns; marketing and promotions including sending offers and updates by email, SMS, or post with your consent where required by law; service improvements including analysing data to improve site functionality and product offerings; security and fraud prevention including detecting, investigating, and preventing fraudulent or malicious activity; and customer communications including responding to enquiries, providing support, and maintaining customer relationships.

How We Disclose Personal Information

We may share your personal information with service providers for IT management, payment processing, order fulfilment, analytics, and marketing; business and marketing partners such as Shopify for advertising and service delivery; with your consent, for example when using social media logins or integrations; affiliates within our corporate group; to meet legal obligations such as responding to legal requests; or in the event of a business transaction such as a merger, acquisition, or sale of assets. We do not sell your personal information.

User Generated Content

If you submit reviews or other content to public areas of the Site, this information will be publicly accessible. We cannot control how others use this information and are not responsible for its security once shared publicly.

Third Party Websites and Links

Our Site may link to other websites. We are not responsible for the privacy practices or content of those websites. You should review their privacy policies before providing any personal information.

Children’s Data

Our Services are not intended for use by children under the age of 16. We do not knowingly collect personal information from children. If you believe we have done so, please contact us to have it deleted.

Security and Retention of Your Information

We take appropriate technical and organisational measures to protect your information, but no system is completely secure. Avoid sending sensitive information through unsecured channels.

We retain personal information only as long as necessary for providing our Services, meeting legal, tax, and accounting requirements, resolving disputes, and enforcing agreements.

Your Rights

Depending on your location, you may have rights under data protection laws to access the personal information we hold about you, request deletion of your personal information, request correction of inaccurate information, object to or restrict processing, and request data portability.

You can exercise your rights by contacting us at info@candour-online.co.uk. We may require identity verification before responding. You can also opt out of marketing communications at any time via the unsubscribe link in our emails or by contacting us.

International Data Transfers

Your information may be transferred, stored, and processed outside the UK/EEA. Where required, we use approved safeguards such as Standard Contractual Clauses.

Complaints

If you are unhappy with how we handle your data, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us at:

Email: info@candour-online.co.uk

Social: @candouronline